PRIVACY POLICY
Last Updated: August 19, 2024
Welcome to the privacy policy for SJC Security Group, also referred to as SJC Security. This policy outlines how we collect, use, and protect your information when you use the SJC Security Panic application available on the Google Play Store.
By using the app, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use the app.
1. Information We Collect
We collect information necessary to ensure the proper functioning of the app. This occurs during registration, account setup, and app usage.
Personal Information:
- Name and Surname
- Phone Number
- Email Address
- Password
- Address
- Medical Aid Details (Optional)
- House Doctor Details (Optional)
Location Information
Precise Location:
The app collects your location using your device’s GPS and internet connection for location-based services only when you activate the Panic emergency status. Your location will not be tracked or shared unless you have triggered this emergency feature. Once the emergency is canceled, location tracking will stop.
Background Location:
If you opt-in to background location tracking, the app may continue to collect your location even when the screen is locked or the app is closed. This feature is designed specifically for emergency response purposes and will only function during a Panic emergency when enabled by you.
Location History:
We retain your location history only for the period during which the Panic emergency status is active. This data is stored in our database for investigation and review, ensuring it is available for emergency response and related purposes.
Device Information:
We collect device data in case of errors during app use through third-party services like ‘Sentry’ to help us identify and resolve issues.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Set up account details
- Contact and locate you during emergencies
Specifically, your location data will be used if the app enters a ‘Panic’ state, enabling first response teams to assist you promptly. In addition, you can voluntarily share your location with other users within the app when you deem it necessary.
3. Information Sharing
Your information is stored in a secure database accessible only to SJC Security Group and our authorized developers. We do not sell or share your personal information with third parties except in the following situations:
- To comply with legal obligations or requests from authorities
- To prevent fraud or investigate potential illegal activity
- With service providers or partners who assist in the app’s operations, provided they comply with strict data protection standards
4. Data Retention
We retain your data for as long as your account is active. You can delete your account anytime by navigating to the app’s settings and selecting “DELETE MY ACCOUNT”. Once deleted, your data will be permanently removed from our system.
5. Data Security
We implement industry-standard security measures, including administrative, technical, and physical safeguards, to protect your information. However, no system can guarantee absolute security, and we encourage you to take steps to safeguard your data.
6. Children’s Privacy
Our app is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children under 13. If you believe your child has provided us with personal information, please contact us immediately so we can remove it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access, correct, or delete your information
- The right to restrict or object to the processing of your data
- The right to withdraw your consent at any time
To exercise these rights, please contact us using the details provided below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: admin@sjcgroup.co.za
Telephone: +27 86 175 2911